Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Please note that orders are not processed or shipped on weekends or holidays.
Shipping Times
We proudly ship to customers around the world.
Estimated delivery times are:
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United States, Canada, United Kingdom, Australia: 7–12 business days
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Europe: 8–15 business days
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Other international destinations: 10–20 business days
Shipping times may vary depending on local customs procedures, carrier delays, and peak seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
From time to time, we may offer free shipping promotions for certain locations or order amounts.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number.
You can track your order at any time using our Order Tracking page.
Please allow 2–5 days for tracking information to update after shipment.
Multiple Shipments
In some cases, orders may be shipped from different warehouses to ensure faster delivery. If this happens, you may receive multiple tracking numbers.
Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or import fees depending on your country's regulations.
These charges are determined by local customs authorities and are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping information at checkout.
PrimeNest is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible so we can attempt to update your order before shipment.
Lost or Delayed Packages
If your package appears delayed or lost in transit, please contact our support team.
We will work with the shipping carrier to investigate and find the best possible solution.
Contact Us
If you have any questions about your order or shipping, our support team is happy to help.
We aim to respond to all inquiries within 24–48 hours.