FAQ's
PrimeNest – Refund & Replacement Policies
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery. Our team will review the issue and gladly arrange a replacement at no additional cost.
To speed up the process, please include your order number and a photo of the item when contacting support.
Do you accept returns or exchanges?
At this time, we do not accept returns or exchanges once an order has been delivered.
However, if your item arrives damaged, defective, or lost in transit, we will gladly provide a free replacement.
Can I cancel my order?
Orders may be cancelled within 24 hours of purchase.
After this period, your order may already be in processing or shipping, and cancellation may no longer be possible or may only qualify for a partial refund.
Do you ship internationally?
Yes. PrimeNest ships worldwide, allowing customers from many countries to enjoy our products.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
You can also track your order anytime through our Order Tracking page.
How long does shipping take?
Estimated delivery times are:
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United States, Canada, Australia, United Kingdom: 10–12 business days
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Other countries: up to 28 business days depending on customs and local carriers
Please note that delivery times may vary slightly due to international logistics and customs processing.
What if I entered the wrong shipping address?
Please contact our support team as soon as possible.
If the order has not yet shipped, we may still be able to update the shipping details.
PrimeNest is not responsible for orders shipped to incorrect addresses provided at checkout.
How can I contact customer support?
Our support team is always happy to help.
We aim to respond to all inquiries within 24–48 hours.